[et_pb_section fb_built=”1″ _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_row _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_heading title=”Refund and Cancellation Policy” _builder_version=”4.27.6″ _module_preset=”default” title_font=”Poppins|700|||||||” title_text_align=”center” title_font_size=”40px” global_colors_info=”{}”][\/et_pb_heading][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.6″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n
Effective Date: 1 February 2021<\/p>\n
Thank you for purchasing from KAB Gold (\u201cwe,\u201d \u201cour,\u201d or \u201cus\u201d). Due to the nature of gold products and the fluctuation of market prices, the following policy applies to all purchases made through our website.<\/p>\n
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1.\u2060 \u2060Order Cancellation<\/strong><\/p>\n Orders may only be cancelled if payment has not yet been confirmed.<\/p>\n Once an order has been processed, packed, prepared for shipment, or shipped, cancellations are not permitted.<\/p>\n <\/p>\n 2.\u2060 \u2060Returns<\/strong><\/p>\n Gold products are generally non-returnable and non-exchangeable after purchase.<\/p>\n However, return requests may be considered if the product received is incorrect and does not match the order placed by the customer.<\/p>\n All return requests must be submitted within twenty-four (24) hours of receiving the product.<\/p>\n Returned products must remain in their original condition, including original packaging, security seals, certificates of authenticity, and any accompanying accessories or documentation (where applicable).<\/p>\n Products that have been opened, altered, damaged, tampered with, scratched, defaced, or are no longer in their original condition may not be eligible for return, replacement, exchange, or refund.<\/p>\n KAB Gold reserves the right to inspect and verify the condition and authenticity of any returned product before approving any return, replacement, exchange, or refund request.<\/p>\n <\/p>\n 3.\u2060 \u2060Required Proof<\/strong><\/p>\n To facilitate verification and investigation of any claim, customers must provide the following:<\/p>\n \u2022\u2060 \u2060A video recording showing the parcel being opened (unboxing video);<\/p>\n \u2022\u2060 \u2060Clear photographs of the product received; and<\/p>\n \u2022\u2060 \u2060The relevant order number.<\/p>\n Claims submitted without sufficient supporting evidence may not be processed or approved.<\/p>\n <\/p>\n 4.\u2060 \u2060Refund Process<\/strong><\/p>\n If a refund request is approved:<\/p>\n \u2022\u2060 \u2060Refunds will be processed within seven (7) to fourteen (14) business days; and<\/p>\n \u2022\u2060 \u2060Refunds will be issued using the original payment method used during the purchase.<\/p>\n Actual processing times may vary depending on the relevant financial institution or payment service provider.<\/p>\n <\/p>\n 5.\u2060 \u2060Company Rights<\/strong><\/p>\n KAB Gold reserves the right to:<\/p>\n \u2022\u2060 \u2060Reject any refund or return request that does not comply with the requirements set out in this Policy;<\/p>\n \u2022\u2060 \u2060Request additional information or supporting documents for verification purposes;<\/p>\n \u2022\u2060 \u2060Conduct investigations regarding any disputed order, return, or refund request; and<\/p>\n \u2022\u2060 \u2060Update, amend, modify, or replace this Policy at any time without prior notice.<\/p>\n <\/p>\n 6.\u2060 \u2060Market Price Fluctuation<\/strong><\/p>\n Customers acknowledge and agree that the value of gold, silver, and other precious metals is subject to market fluctuations.<\/p>\n Any change in market price after an order has been placed shall not constitute grounds for cancellation, return, exchange, replacement, or refund.<\/p>\n <\/p>\n 7.\u2060 \u2060Limitation of Liability<\/strong><\/p>\n KAB Gold shall not be liable for any indirect, incidental, consequential, special, or punitive losses arising from any purchase, return request, refund request, delay, or inability to fulfil a refund request except where required by applicable law.<\/p>\n <\/p>\n 8.\u2060 \u2060Governing Law<\/strong><\/p>\n This Refund & Cancellation Policy shall be governed by and construed in accordance with the laws of Malaysia.<\/p>\n Any dispute arising out of or in connection with this Policy shall be subject to the exclusive jurisdiction of the courts of Malaysia.<\/p>\n <\/p>\n 9. Contact Information<\/strong><\/p>\n For questions regarding this Refund & Cancellation Policy, please contact:<\/p>\n \u2022\u2060 \u2060Email: info@kabgold.my<\/p>\n \u2022\u2060 \u2060Company Name: KAB Goldynamics Sdn Bhd<\/p>\n \u2022\u2060 \u2060Address: Unit 35-1, KL Traders Square, No. 99, Jalan Gombak, Setapak, 53000 Kuala Lumpur.<\/p>\n <\/p>\n By purchasing products from our website, you acknowledge that you have read, understood, and agreed to this Refund & Cancellation Policy.<\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":" Effective Date: 1 February 2021 Thank you for purchasing from KAB Gold (\u201cwe,\u201d \u201cour,\u201d or \u201cus\u201d). Due to the nature of gold products and the fluctuation of market prices, the following policy applies to all purchases made through our website. 1.\u2060 \u2060Order Cancellation Orders may only be cancelled if payment has not yet been […]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_themeisle_gutenberg_block_has_review":false,"footnotes":""},"class_list":["post-1613","page","type-page","status-publish","hentry"],"aioseo_notices":[],"aioseo_head":"\n\t\t\n\t\n\t\n\t\n\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t