[et_pb_section fb_built=”1″ _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_row _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_column type=”4_4″ _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_heading title=”Shipping Policy” _builder_version=”4.27.6″ _module_preset=”default” title_font=”Poppins|700|||||||” title_text_align=”center” title_font_size=”40px” hover_enabled=”0″ global_colors_info=”{}” theme_builder_area=”post_content” sticky_enabled=”0″][\/et_pb_heading][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_column type=”4_4″ _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_text _builder_version=”4.27.6″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” theme_builder_area=”post_content” sticky_enabled=”0″]<\/p>\n
Effective Date: 1 February 2021<\/p>\n
Welcome to KAB Gold Official Website (\u201cwe,\u201d \u201cour,\u201d or \u201cus\u201d). This Shipping Policy outlines the terms and conditions governing the delivery of products purchased through our website. By placing an order with us, you acknowledge and agree to the terms set out below.<\/p>\n
<\/p>\n
1.\u2060 \u2060Shipping Address<\/strong><\/p>\n We will only ship orders to the billing address or shipping address provided during the checkout process. Customers are responsible for ensuring that all shipping information, including the recipient\u2019s name, address, and contact number, is accurate and complete.<\/p>\n We do not deliver to P.O. Boxes (Post Office Boxes) and only accept valid and legitimate delivery addresses.<\/p>\n We shall not be held responsible for any delays, losses, or returned shipments resulting from incorrect or incomplete shipping information provided by the customer.<\/p>\n If an order is returned to us due to an incorrect shipping address, any re-delivery request will be subject to additional shipping charges, which will be communicated to the customer before re-dispatch.<\/p>\n <\/p>\n 2.\u2060 \u2060Change of Shipping Address<\/strong><\/p>\n Requests to change a shipping address must be submitted via email to our customer service team within twelve (12) hours from the time the order is placed.<\/p>\n If a request for a change of shipping address is received after twenty-four (24) hours from order confirmation, the customer shall be responsible for any additional shipping charges incurred as a result of the address amendment.<\/p>\n We reserve the right to reject any address change request if the order has already been processed, packed, or handed over to the shipping provider.<\/p>\n <\/p>\n 3.\u2060 \u2060Shipping Time<\/strong><\/p>\n Orders are generally processed and dispatched within three (3) to five (5) working days, excluding weekends and public holidays.<\/p>\n Delivery services are performed during normal business hours, typically between 9:00 a.m. and 5:00 p.m., Monday through Friday.<\/p>\n While we strive to meet the estimated delivery timeline, actual delivery times may vary due to factors beyond our control, including courier delays, adverse weather conditions, public holidays, customs clearance, operational disruptions, or other unforeseen circumstances.<\/p>\n <\/p>\n 4.\u2060 \u2060Tracking Information<\/strong><\/p>\n Once an order has been collected by our appointed shipping partner, a tracking number will be generated and made available to the customer.<\/p>\n Order updates and tracking information may be communicated via email, mobile application notifications, SMS, or other available communication channels.<\/p>\n For digital products, services, or non-tangible items, order confirmations and delivery acknowledgements will be provided electronically through email, mobile application notifications, or SMS.<\/p>\n Proof of purchase, invoices, and delivery documentation may be issued and made available during normal business days.<\/p>\n <\/p>\n 5.\u2060 \u2060Shipping Insurance and Risk Coverage<\/strong><\/p>\n Selected shipping methods may include shipping protection, insurance, takaful coverage, or other forms of transit protection offered by us or our logistics partners.<\/p>\n Where shipping protection is available, coverage shall be subject to the terms, conditions, exclusions, claim procedures, and maximum compensation limits imposed by the relevant insurer, takaful operator, or logistics service provider.<\/p>\n Customers are encouraged to select the available insured shipping option for high-value items, including gold, silver, precious metals, jewellery, collectibles, and other valuable products.<\/p>\n Any claim for loss, theft, damage, or non-delivery during transit must be submitted together with supporting documents and shall be subject to verification and approval by the relevant service provider.<\/p>\n For orders shipped without shipping protection or insurance coverage, KAB Goldynamics Sdn Bhd shall not be liable for any loss, theft, damage, delay, or non-delivery occurring after the shipment has been handed over to the appointed courier or logistics provider.<\/p>\n Where applicable, compensation for insured shipments shall not exceed the maximum coverage amount approved by the insurer, takaful operator, or logistics service provider.<\/p>\n <\/p>\n 6.\u2060 \u2060Delivery Responsibility<\/strong><\/p>\n Risk and responsibility for the purchased products shall pass to the customer upon successful delivery to the shipping address provided during the order process.<\/p>\n Customers are encouraged to inspect their packages immediately upon receipt and report any discrepancies, damage, tampering, shortages, or missing items within a reasonable period after delivery.<\/p>\n Failure to notify us within a reasonable period may affect the customer’s eligibility to submit a claim with the relevant service provider.<\/p>\n <\/p>\n 7.\u2060 \u2060Force Majeure<\/strong><\/p>\n We shall not be liable for any delay, failure, or inability to perform our shipping obligations due to circumstances beyond our reasonable control, including but not limited to natural disasters, floods, fires, pandemics, epidemics, strikes, labour disputes, government actions, transportation disruptions, civil unrest, acts of terrorism, or failures of third-party logistics providers.<\/p>\n <\/p>\n 8.\u2060 \u2060Policy Amendments<\/strong><\/p>\n We reserve the right to amend, modify, update, or replace this Shipping Policy at any time without prior notice.<\/p>\n Any amendments shall become effective immediately upon publication on our website. Continued use of our services following such changes shall constitute acceptance of the revised Shipping Policy.<\/p>\n <\/p>\n 9.\u2060 \u2060Governing Law<\/strong><\/p>\n This Shipping Policy shall be governed by and construed in accordance with the laws of Malaysia.<\/p>\n Any dispute arising out of or in connection with this Shipping Policy shall be subject to the exclusive jurisdiction of the courts of Malaysia.<\/p>\n <\/p>\n 10.\u2060 \u2060Contact Information<\/strong><\/p>\n For questions regarding this Shipping Policy, please contact:<\/p>\n \u2022\u2060 \u2060Email: info@kabgold.my <\/p>\n By placing an order through our website, you acknowledge that you have read, understood, and agreed to this Shipping Policy.<\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":" Effective Date: 1 February 2021 Welcome to KAB Gold Official Website (\u201cwe,\u201d \u201cour,\u201d or \u201cus\u201d). This Shipping Policy outlines the terms and conditions governing the delivery of products purchased through our website. By placing an order with us, you acknowledge and agree to the terms set out below. 1.\u2060 \u2060Shipping Address We will only […]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_themeisle_gutenberg_block_has_review":false,"footnotes":""},"class_list":["post-1608","page","type-page","status-publish","hentry"],"aioseo_notices":[],"aioseo_head":"\n\t\t\n\t\n\t\n\t\n\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t
\u2022\u2060 \u2060Company Name: KAB Goldynamics Sdn Bhd
\u2022\u2060 \u2060Address: Unit 35-1, KL Traders Square, No. 99, Jalan Gombak, Setapak, 53000 Kuala Lumpur, Malaysia.<\/p>\n